Terms & Conditions

Find out more about our terms & conditions of using the Lazu website and get in touch if you have any questions. 


The information on this website is not intended or recommended as a means of diagnosing or treating any physical or mental condition. All matters concerning physical and mental health should be supervised by a health practitioner knowledgeable in treating that particular condition.

Customer Service

We’re committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are in stock and pricing is correct.


Standard delivery timeframes are between 3-7 business days. If the item you’ve ordered is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Refund Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, or are different to the product purchased on the website.